BenchTop™ Calibration Laboratory Management Software

Once the profile information is entered in Customer Service, Customer Folder, Receiving is the next step in the process.  Frequently, the receiving clerk is the only person who actually sees the incoming documentation (such as purchase orders and packing slips), which contain all the pertinent information about the services the customer wants.  One definition of quality is “conformance to customer requirements.”  The Receiving application transcribes customer requirements from the in-coming documentation to the appropriate form in the process. [Return to Big Picture]

Key Features of the Receiving Process

• Sales Orders : Enter all of the instruments received as a single order.  Record lab notes, accessories received, shipping/billing directions, and more.  Track orders or individual instruments throughout the calibration process. 
• Laboratory Work Orders  :  Workorders travel with each instrument from the receiving process all the way through the billing process.  Print them out as travelers, or access them on-line for real-time information.  A unique ID#  tracks every detail and document related to the calibration.